Welcome to Buckshaw Village Surgery.
Buckshaw Village Surgery aims to provide the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service, and offer you a comprehensive range of clinical services
We are delighted to be able to offer patients access to appointments/prescriptions and care records online.
Please click HERE to do it online.
Please click here to view our Mission Statement
Ordering Prescriptions Over Christmas
Over the busy festive period it is easy to forget to order your medication or not realise you are about to run out. To make life easier for our patients and ease the burden on the surgery we are allowing repeat prescriptions that would need renewing over Christmas and New York to be ordered early. From the 16th December you can request your repeat prescription early so you receive it in plenty of time and don’t need to worry about running out or re-ordering while you are enjoying your turkey dinner!
The easiest way to request your repeat prescription is online via Patient Access, if you have not signed up yet speak to one of our receptionist today who will be only happy to help.
Please remember we ask for a minimum of 2 working days in order to safely issue a prescription. Over the busy Christmas period it is incredibly important to allow enough time, so please help us to help you by ordering your prescription in plenty of time.
Increasing Access for Patients
Following a successful trial over the summer we have now implemented our new process for requests to see a Doctor or Nurse on the same day.
In conjunction with the PPG, we have been working hard to increase access for appointments on the day, but also ensuring that patients with long term conditions, or patients who need to pre book also have more availability.
In the past, we have sacrificed pre bookable appointments for appointments on the day. However, following patient feedback and a detailed analysis of appointment reasons, many appointment requests on the day do not need to be seen urgently, or could be dealt with over the telephone.
Our new process for patients who request a same day appointment will result in a call back from a GP or Nurse a short time after the request is made (normally within 15 minutes). A GP or Nurse Practitioner will discuss the symptoms with the patient and has a range of options available. Should a face to face consultation/examination be necessary, then this will be arranged.
Should the consultation/examination need to be carried out urgently, then patients will be asked to attend the surgery where you will be seen in order of clinical need. This will be a sit and wait service, where the average maximum wait time is normally no more than 30 minutes.
Less urgent needs, will either be dealt with over the telephone, or should a face to face appointment be needed without urgency, this is booked with the GP or Nurse Practitioner.
Patients may contact the surgery and pre book routine appointments as normal. The most convenient way to do this is via Patient Access.
Please note that our reception team cannot book an on the day appointments directly, and will need to arrange the call back with you.
Since launching this service we have had overwhelmingly positive feedback, and have been able to handle between 400 and 500% more patient contacts.
We hope to continue to develop this service further in the future, together with the PPG.
Should you wish to join the Patient Participation Group and help shape this and other future services, please complete a form at the surgery.
Changes To Out of Hours Service
As of October 20th 2015, if you need an urgent care contact point and are not able to contact the GP surgery you should contact NHS 111 and NOT the local Out of Hours service. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- You need medical help fast but it's not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don't know who to call or you don't have a GP to call.
- You need health information or reassurance about what to do next.
For less urgent health needs, contact your GP or local pharmacist in the usual way.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
From 1st April 2015, all patients in the practice have been allocated a named GP. Your named GP has overall responsibility for the care that the surgery provides to you. However, you will still be able to see any doctor who is available. You can find out who your named GP is by checking your medical records via Patient Access. We will also print on every prescription the name of your allocated GP. Over the next few months, we will verbally inform patients when they contact the surgery (either by phone or in person).
If you are over 75, you will already have been allocated a Named GP.
Patient's registering in future will be informed of their Named GP during registration stages.
Should you wish to change your allocated GP to a another we will endeavour to accommodate this, but this may not be possible. It is important to remember that your Named GP is not the only GP you will see and is not the only GP we will ask you to see.
For more information on Named GP's please visit NHS England's website http://www.england.nhs.uk/
We are pleased to inform our patients that from 18th April 2015 for the next 12 months we will be opening every Saturday (and some Sunday's) for routine GP and Nurse appointments. We will be offering up to 56 GP appointments and at least 12 nursing appointments. The practice will open at 09:00 each Saturday. GP appointments are available on Patient Access to be booked in advance here: BOOK AN APPOINTMENT ONLINE. We hope this increased access will help our patients.
PLEASE NOTE: Test results and repeat prescription requests cannot be handled at Weekends. Test results and repeat prescriptions can be accessed via Patient Access or by Telephone or in Person Mon-Fri.
Not Attending Appointments
Last month (October 2015) 234 patients failed to attend their appointment. This brings the total of failed appointments this year to 2808. This number of failed appointments equates to one GP's appointments being completely lost for 57 full days.
Each appointment booked blocks other patients from booking this appointment. Each appointment where a patient fails to attend (without cancelling) results in this time being lost and wasted.
Please always cancel an appointment should you no longer need it and release this for other patients who are requiring medical attention.
Patients who repeatedly fail to attend appointments may potentially be removed from the practice list. To see our policy click here
We are delighted to announce that on the 6th October we began offering a new Primary Care service for patients at the nearby Sue Ryder Neurological Care Centre at Cuerdon Hall.
We have registered all residents from the 36 bed care centre and have introduced a pro active twice weekly visit to the Hall where working with the excellent in house care team, we will provide a holistic primary care service from the building.
Cuerden Hall is a Sue Ryder specialist neurological care centre where care is provided for people aged 18 and over who have life changing conditions affecting the brain and nervous system. We are extremely happy to be able to work with the specialist teams on site to help care for people with degenerative conditions which get worse over time (such as multiple sclerosis and Huntington's Disease) as well as those with acquired conditions resulting from a brain or spinal injury or stroke.
For more information on the excellent work carried out by Sue Ryder and for information on how to help them continue to provide this care please click here
Oakbridge Retirement Village: Consultation Room
We have been treating residents from the Lodge and Grange (Oakbridge Retirement Village) from our new clinical room for 10 months (having carried out over 1200 consultations). The facility has proven a great success and we are looking to work with other Retirement Village and Care Home providers to help replicate this in other premises. For more information on why we do this and important information on Dementia, please click here
Patient Information: Reprocurement of Contract by NHS England & Chorley & South Ribble CCG
A further meeting of the Delegated Commissioning Committee was held on 12/8/2015. At this meeting the Clinical Commissioning Group presented a recommendation that a full procurement exercise be carried out with regards the Buckshaw Village Surgery Contract. This recommendation was accepted and therefore the our contract will now terminate on 30th September 2016 with a new contract commencing on 1st October 2016.
No Patient Consultation will be carried out regarding this decision.
We will therefore now be required to focus attention and expense into bidding to continue to provide your GP service. Should we be unsuccessful in this bid, then a new provider would take over the contract.
We are disappointed that the CCG and NHS England's have chosen this route and that in reaching their decision they have been unwilling to carry out a Consulation exercise with patients and other stakeholders. We will do our very best to continue to provide as best a service as possible during this difficult time.
If you have any questions about the future, please contact us at the surgery. Your patient participation group are also planning to hold open events to discuss the situation with fellow patients.
NHS England CARE.DATA initiative
Every week, the NHS collects millions of pieces of data about the nature of people’s health, the way services are accessed and the types of treatments provided to support our nations’ health and wellbeing. Care.data is being delivered by the Health and Social Care Information Centre (HSCIC) and
NHS England to bring this information together so the NHS can use it to:
better understand and improve the health of the nation;
find ways of targeting, preventing, treating and managing illness and disease; and
better anticipate future need for services and plan and commission accordingly.
The information gathered - date of birth, full postcode, NHS Number and gender - will be used to link patient records in a secure system, managed by the HSCIC. Confidentiality is paramount and if this information is used, it will not contain information that identifies individuals. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules. NHS England is committed to supporting patients in making informed decisions about their healthcare and how their information is used.
An awareness campaign will include a letter sent to every household in England commenced on 6th January, explaining what information will be used as part of care.data, making it clear how people can opt out if they choose to do so.
GP's are legally obligated to provide this data to NHS England and the data will begin transfering by the end of January. Please read the Patient Leaflet attached. A limited number of these are available in the surgery. Alternatively for more information please access NHS England's dedicated website at www.nhs.uk/caredata
Should you have any questions, please contact NHS England on: 0300 456 3531
UPDATE: NHS England have announced a 6 month delay on this data extract. Please visit www.nhs.uk/caredata for more information
We have a suggestion box in the surgery foyer, and are developing questionnaires for completion within the practice. You can also complete a questionnaire on this website now. We want to encourage each and everyone of you to give feedback, so that we can constantly strive to offer you the highest quality of service and care possible.
Recently NHS England mandated all GP Practices use the Family and Friends survey. To take this survery please click on the below link.
Please take our patient survey
Send us your comments or suggestions
Pre-register as a new patient on this page
*** Please complete the new patient questionnaire as well as the registration form. Please note you will not be fully registered until you attend for a new patient medical. Thank you *****
(Site updated 27/11/2015)