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Welcome to Buckshaw Village Surgery.

Buckshaw Village Surgery aims to provide the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service, and offer you a comprehensive range of clinical services

We are delighted to be able to offer patients access to appointments/prescriptions and care records online.  

Please click HERE to do it online.

Recent DNA Letter

Recently 109 letters were sent to patients explaining that they had missed at least two appointments in the last 6 months.  Soon after these letters were received it became clear that a system error had included some patients who had missed one appointment, not two, (or that the appointment missed had been for a hospital appointment).     The letter highlights the importance of keeping appointments or cancelling them if not needed. It is estimated that last year over 14 million GP appointments were missed at a huge wasted cost to the NHS.   Our practice policy is to write to all patients who miss two appointments within 6 months and clearly some of these letters were sent in error for which we apologise.   Please always cancel an appointment should you no longer need it and release this for other patients who are requiring medical attention.

Weekend Opening

We are pleased to inform our patients that from 18th April 2015 for the next 6 months we will be opening every Saturday (and some Sunday's) for routine GP and Nurse appointments.  We will be offering up to 56 GP appointments and at least 12 nursing appointments.   The practice will open at 09:00 each Saturday.   GP appointments are available on Patient Access to be booked in advance here:  BOOK AN APPOINTMENT ONLINE. We hope this increased access will help our patients.  

PLEASE NOTE:  Test results and repeat prescription requests cannot be handled at Weekends. Test results and repeat prescriptions can be accessed via Patient Access or by Telephone or in Person Mon-Fri.  


Not Attending Appointments

Last month (July 2015) 174 patients failed to attend their appointment.  This brings the total of failed appointments this year to 1045.  This number of failed appointments equates to one GP's appointments being completely lost for 37 full days.

This is the highest monthly number of DNA's in 2015. 

Each appointment booked blocks other patients from booking this appointment.  Each appointment where a patient fails to attend (without cancelling) results in this time being lost and wasted.

Please always cancel an appointment should you no longer need it and release this for other patients who are requiring medical attention.

Patients who repeatedly fail to attend appointments may potentially be removed from the practice list.   To see our policy click here

Oakbridge Retirement Village:  Consultation Room

We have been treating residents from the Lodge and Grange (Oakbridge Retirement Village)  from our new clinical room for 8 months (having carried out over 1000 consultations).  The facility has proven a great success and we are looking to work with other Retirement Village and Care Home providers to help replicate this in other premises.   For more information on why we do this and important information on Dementia, please click here



Patient Information:  Termination of Contract by NHS England


The meeting of the Delegated Commissioning Committee was held on 24/6/2015 to decide the future of the BVS contract.  Full minutes of the meeting will be posted when available.  The meeting was attended by a number of patients and surgery representatives (as members of the public).   NHS England presented their report findings to the the Delegated Commissioning Committee of the CCG,  

This consisted of three slides detailing the legal advice NHS England have taken to avoid carrying our Consultation with Patients and other stakeholders with regards this contract, and recommended only limited procurement options (not all options available to commissioners).

The CCG's Delegated Commissioning Committee, did not vote to accept NHS England's recommendation and have decided to carry out further analysis and assess the contract in line with the CCG's Primary Care Strategy.  

Further meetings with the CCG will be held with stakeholders in the coming weeks.     We now hope that Patient Consultation will be foremost in the minds of the CCG and that all options are considered going forward.



In late May 2015 we received a letter from NHS England to update us.   The letter states that no decision had been reached by NHS England prior to 31st March 2015 with regards the management of time limited contracts. It goes on to confirm that Chorley and South Ribble Clinical Commissioning Group (CCG) have taken on delegated responsibility for commissioning of GP services and that future decisions will now be made by the CCG's newly established Primary Care Committee.   It also states that reports will be submitted to this committee in the coming months to enable a decision to be made and that NHS England will continue to project manage the process.   We will be keen to understand how patients consultation will be carried out prior to this process to enable and inform any decisions.



In April 2015 certain commissioning responsibilities held by NHS England have become the responsibility of the Chorley and South Ribble Clinical Commissioning Group (CCG) under a co-commissioning arrangement.   It is uncertain how this change in commissioning responsibility might affect the practice's contract and its future.  We have not received any updates since December 2014 and therefore we are continuing to offer services to the best of our ability.  Regardless of who commissions services in future, our patients should still expect to be fully consulted prior to any decision regarding the future procurement or non-procurement of the contract and your GP service.


UPDATE: 10/12/14  

Patients should now have received an update letter from NHS England regarding the situation with the Contract.  They have reiterated that there are no plans to close down the surgery.  They have also explained that contrary to their earlier notice to the surgery that a full procurement would be undertaken for the future contract, they are now reviewing all options.  As patients are the most important group impacted by any NHS decision, the surgery and PPG have met with NHS Engalnd to again request a full consultation exercise be undertaken, detailing all options available to NHS England (and not engaging on the one they choose).  To date has not been agreed. 


UPDATE: 31/10/14  

NHS England representatives have continued to meet with the surgery and PPG members to discuss the contract options.  To enable time for all relevant processes to be completed correctly (as per NHS guidelines) the termination of the contract has been deferred until March 2016.   NHS England have informed us that no decisions have been made as to the future procurement or non-procurement of the contract and that all options are now being investigated.  Prior to consultation/engagement activities, NHS England will write to all patients.

Details on what the cancellation of the contract might mean are below.


UPDATE: 21.7.14

NHS England representatives met with the surgery on Friday 18th July.  NHS England have agreed to enter into a consultation period with our patients and to review the process for the termination and carry out the correct procedure prior to any further procurement decisions.  Whilst this meeting was a a positive first step, it has not changed the decision at this stage and we will update the PPG with any further news.



Termination of Contract by NHS England (MAY 2014)

We are sadly informing patients of an unexpected notification we recently received from NHS England concerning the termination of our contract to provide Primary Medical Care with effect of the 1st July 2015.  NHS England have notified us that they intend to carry out a full procurement exercise for the future running of this service.  This extremely costly and time consuming exercise will commence this year.

We are extremely disappointed that NHS England have chosen this course of action without firstly consulting our patients, or carrying out the due process that they should.  This decision is not due to any concerns as to the quality of care or service we provide.  In fact they have commented on the excellence of our service in their cancellation letter.

What this decision opens up is the very real possibility of your GP provider changing hands within a year.  It does not mean the surgery will close.

We strive to offer our patients the best possible primary care service and our team have built the practice from ZERO patients to over 7500 in five years.  We are extremely concerned as to the impact on our patients and our employees that NHS England's decision causes.

We cannot understand why NHS England have chosen this option, which is only one option available to them, and worry about the possibility of another provider being forced upon our patients.  We have attempted to meet with NHS England and the PCT before them for over 3 years to discuss how we could ensure continuity of care for our patients, but have not been able to have any form of meaningful dialogue.  To receive this notification without consultation, and more importantly without any attempt to consult with patients is therefore very disappointing.

What could this mean?

  1. Dr Muttu will no longer be the GP provider for Buckshaw Village Surgery
  2. A larger private provider could win the contract and alter/remove services
  3. Other members of staff could be replaced


What can the Practice Do to prevent this?

  • There is very little we can do to prevent this should NHS England force their will upon us. 
  • We will be forced to re tender and will face competition from large corporations with large tendering teams.  
  • We are therefore asking for Patients to support us


What can you do?


Your patient participation group (PPG) have launched a campaign "Not in My Name" and are asking for your support in signing a petition.  

For more information on the PPG please visit the Patient Partipation Group page 



We very much appreciate your support and will continue to provide the best possible care for our patients during this difficult time and for as long as we are able to.

We will update this page with any new information




patien_co_uk.jpg Important changes to our Online Services


We have changed our online service to Patient Access via

The new service allows repeat prescription requests direct to the doctors, real time appointment booking, change of details and allow our patients to access their own clinical records.

To use the Online Services, you firstly need to register via the below link and will be required to verify your identity with us to be able to fully use the service.

Please register and follow the on screen instructions or ask the reception team to fully reigster you on your next visit to the surgery. 

If you have already registered then place login here



NHS England CARE.DATA initiative  nhsengland_logo


Every week, the NHS collects millions of pieces of data about the nature of people’s health, the way services are accessed and the types of treatments provided to support our nations’ health and wellbeing. is being delivered by the Health and Social Care Information Centre (HSCIC) and

NHS England to bring this information together so the NHS can use it to:  

  • better understand and improve the health of the nation;

  • find ways of targeting, preventing, treating and managing illness and disease; and

  • better anticipate future need for services and plan and commission accordingly.

The information gathered - date of birth, full postcode, NHS Number and gender - will be used to link patient records in a secure system, managed by the HSCIC. Confidentiality is paramount and if this information is used, it will not contain information that identifies individuals. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.  NHS England is committed to supporting patients in making informed decisions about their healthcare and how their information is used.

An awareness campaign will include a letter sent to every household in England commenced on 6th January, explaining what information will be used as part of, making it clear how people can opt out if they choose to do so.

GP's are legally obligated to provide this data to NHS England and the data will begin transfering by the end of January.  Please read the Patient Leaflet attached.  A limited number of these are available in the surgery.  Alternatively for more information please access NHS England's dedicated website at

Should you have any questions, please contact NHS England on: 0300 456 3531


UPDATE:  NHS England have announced a 6 month delay on this data extract.  Please visit for more information




Patient Feedback: comments

We have a suggestion box in the surgery foyer, and are developing questionnaires for completion within the practice.  You can also complete a questionnaire on this website now.  We want to encourage each and everyone of you to give feedback, so that we can constantly strive to offer you the highest quality of service and care possible.

Recently NHS England mandated all GP Practices use the Family and Friends survey.  To take this survery please click on the below link.

3dgraph1 Please take our patient survey

Envelope and a pencil Send us your comments or suggestions

Subscribe to the newsletter Pre-register as a new patient on this page

*** Please complete the new patient questionnaire as well as the registration form.  Please note you will not be fully registered until you attend for a new patient medical. Thank you *****




(Site updated 03/08/2015)
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